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STORE
POLICY
Shipping Policy
We charge 100 RS shipping on up to 4 products throughout India!
Our orders are dispatched within 1-2 business days and will reach you within 4-5 business days.
To ensure that the order reaches you in a good condition, in the shortest span of time, we ship through reputed logistics companies.
Privacy Policy
This privacy policy sets out how Adah India uses and protects any information that you provide when you use or visit this website.
The domain name www.adahindia.com (“Website”) is owned and managed by Adah India, having its place of business at Shop No. 04–05, Opp. Aastha Hospital, Tagore Nagar No. 02, Vikhroli (E), Mumbai – 400083, India, under the brand name Adah India.
The term “Adah”, “Company”, “us”, “we” or “our” refers to Adah India.
The term “User”, “You” or “Your” refers to any user/viewer of this Website, his/her representatives or affiliates; and any person availing our services through this Website, our Instagram handle (@adah.india), or any other medium.
The term “Third Party” refers to any person, natural or juristic, other than Adah and the User.
This privacy policy constitutes a complete legally binding contract between Adah and the User. The terms of this Privacy Policy will be applicable and effective upon your acceptance of the same and shall govern the relationship between the User and Adah for the use of this Website.
Adah is committed to confidentiality and privacy of all its users. All identifiable data collected by Adah shall be dealt with in accordance with this Policy. Adah may change this policy from time to time. You should check this page from time to time to ensure that you are informed of the changes. Your continued use of this website and availing of services of Adah under this Website implies that you have read, understood and agreed to the terms and conditions set forth in this Policy and implies your acceptance of any amendments made to this Privacy Policy. Your continued use of the website implies your consent to our collection and use of the information.
What information do we collect?
During the use of this website by you we may collect the following categories of information:
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Name.
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Contact information including email address, phone number and postal address.
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Demographic information such as gender and age.
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Any information, including images, uploaded/posted by you on our website or on a third-party social media site used by and/or associated with Adah India.
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Your third-party account credentials (for example, your log-in credentials for Facebook, through which you may choose to log-in to use this Website).
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Payment information, as required for the purposes for availing services of Adah by a User.
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Body size and measurements appropriate for determining the size of clothing.
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Any other information considered necessary in the sole discretion of Adah for the performance of services agreed to be procured by the User from Adah.
What we use your information for?
Adah may use your information for the following purposes:
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Ascertaining the correct size of the product being ordered
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Making delivery
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Service improvement
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Feedback & Preferences
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Payment processing
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Marketing new offerings
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Advertising (anonymised data only)
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Research & Development
Security of Your Information
Adah has implemented security protocols and standards to safeguard your information as required by the applicable laws of the Republic of India. We have appropriate data collection, storage, processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and other data stored on the Website.
Notwithstanding anything contained in this Policy, Adah shall not be responsible for any breach of security beyond its control including hacking, cyber-attacks, acts of government, or unauthorized access.
Your account is protected by a password for your privacy and security. If you access your account via Facebook, you may have additional protections through Facebook.
The Website may contain links to other sites. We are not responsible for the privacy policies or practices of such sites.
Your Obligation
You are required to provide true and accurate information to Adah India for availing our services. You are solely responsible for any loss or injury arising from false or misleading information.
Adah India reserves the right to deny services if information necessary for service quality standards is not provided.
You may opt out of promotional emails by writing to adahindiaexim@gmail.com.
It may take up to ten (10) days to process your request. Transactional emails and SMS related to your purchases will continue.
You are responsible for preventing unauthorized access to your account by safeguarding your login credentials.
Third-Party Sharing
We do not sell or disclose identifiable or sensitive personal information for consideration.
We may share anonymised, non-sensitive information with partners or affiliates under written agreements with safeguards similar to this Policy.
We may share necessary information with delivery and courier partners, event organizers, legal representatives, government authorities (if legally required), or in case of business transfer.
Except as stated above, we will not share your identifiable or sensitive information without your prior consent.
Cookies Policy
Adah India uses cookies to improve user experience. Cookies are small files placed on your device to help the website function efficiently and analyze usage.
Cookies used may be:
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Strictly Necessary
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Performance
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Functionality
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Advertising
You may manage or disable cookies through your browser or device settings. Disabling cookies may affect certain website functionalities.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Adah India
📞 +91 9820532520
📧 adahindiaexim@gmail.com
📍 Shop No. 04–05, Opp. Aastha Hospital, Tagore Nagar No. 02, Vikhroli (E), Mumbai – 400083
🌐 www.adahindia.com
Return Policy and Exchange Policy
We always try our best to make sure that you love our product as much as we loved making it for you. However, we'd be happy to exchange it / offer store credit in the following cases:
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An incorrect garment has been delivered to you, not matching the item in your confirmation email.
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The garment you purchased has been delivered with a manufacturing defect.
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The garment is not of the right size in which case, it is eligible for a size exchange only, in the same piece.
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Please note that if any garment has been customised for colour, it will not be eligible for an exchange/return.
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SALE products cannot be exchanged/returned.
Please ensure that the tags and packaging should be intact and product(s) should be unused. You can email us on adahindiaexim@gmail.com with the SUBJECT: “(invoice no) + "EXCHANGE / RETURN" within 7 days of receiving the products.
Incase of a Defect in the Product
We would require clear parcel opening videos or pictures. Once our team approves the defect, you will have to ship the product back to our address & we will process your request once received.
Items are eligible for a return/exchange request only once.
Reverse pickups are currently unavailable so the customer will have to ship the parcel to us at the following address:
Name: Adah India
Address: Shop No. 04-05, Opp. Aastha Hospital, Tagore Nagar No. 02, Vikhroli E, Mumbai 400083.
Number: +91 982-053-2520
Kindly note, shipping charges for the above will be borne by the customer. Once we receive it, the product will undergo a thorough quality inspection and if it passes through, we will ship the new product.
Refund/Cancellation Policy
We DO NOT offer monetary refunds. No refund/cancellations will be accepted once the order has been placed as the products are sent into production.
Change in Size/Delivery Address/Phone Number
If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at adahindiaexim@gmail.com with the subject “Order Number + Revised information.” We will facilitate the same if it hasn't been shipped.